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Refund policy


Fiorra Lifestyle Return & Exchange Policy: Shop with Confidence, Return with Ease


We accept RETURNS and EXCHANGES within 3 days of delivery.


Contact: Reach out to our Customer Service team via:

WhatsApp: +91 81609-44945

Email: care.fiorra@gmail.com

Details: Provide your order number, reason for return/exchange, and pictures (if applicable).

Instructions: We'll review your request and send instructions, including a return label (if applicable).


Return Conditions:

Items must be in original condition, unworn, and unwashed.

All labels and tags must be intact.

Returns are only accepted for items that are damaged/defective or significantly different from the online description.

All returns are subject to approval.

You must create a short video while opening the package, this will help in processing your return easily.



Return Shipping:

India: Free return shipping within India.


Exchanges:

The requested size will be dispatched upon receiving the returned item.

Unavailable sizes will result in "Fiorra Credits" for future purchases.

One exchange per order.

You must create a short video while opening the package, this will help in processing your exchange easily.

 

When will I get my refund?

You will get your refund in 7 to 10 days.

Please Note: Once the product has been picked up, it takes 5-7 working days for the product to reach our warehouse which then goes under Quality Check to ensure it is in original condition with all labels & tags intact. As soon as this process is completed, the refund will be initiated in your account within 48 hours.

Or

Some refunds issued as "Fiorra Credits" valid for 3 months.


Unserviceable PIN codes:

Self-ship to:

care.fiorra@gmail.com

Contact: +91 81609-44945

Share tracking details and receipt for reimbursement.

We're not responsible for lost packages.


Additional Notes:

We reserve the right to deny returns/exchanges that violate policy or are damaged due to misuse.

Contact us for any further query.

Shop with confidence and express your unique style with Fiorra!


#FiorraLove #ReturnsAndExchanges #ShopWithTrust