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SHIPPING, ORDER TRACKING & DELIVERY
Can I open and check the contents of my package before accepting delivery?
Currently this feature is not available. You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders.However, if for some reason you are not satisfied with the product you can initiate a refund or replacement without any hassle by contacting our customer care team.
What is COD (Cash On Delivery)? Are there any additional charges for COD orders?
COD refers to Cash On Delivery. It doesn't matter if you don't have a Credit/Debit card or online shopping is not your forte. Fiorra offers you the option of paying for the purchase at your doorstep. Just place your order and make cash payment to our COD partner upon the delivery of your item. Not all deals/products have COD option. Please check the deal page before buying. Fiorra does not offer COD at all locations. Please enter your pin-code to check the availability of COD option at your location.
Why was my order cancelled by Fiorra?
We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:
1) If product is out of stock or is discontinued
2) Inaccuracies or errors in pricing information.
RETURNS AND EXCHANGE
I paid cash on delivery, how would I get the refund?
If you chose to pay Cash on Delivery, the refund will be credited either in the form of E-vouchers and/or an NEFT transfer to your bank account.
How long will it take me to receive the refund for my return?
We take anywhere between 5-7 working days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can either be made in the form of E-vouchers that can be used for your future purchase on fiorralifestyle.com or can be in the form of an NEFT transfer to your bank account.
How long will it take until I receive my order?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
If I receive a wrong product, can I get it replaced?
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request within 15 days of product delivered. You will also have the option to choose refund for the product.
What is Fiorra's 72 hours return policy?
Fiorra gives you the option to replace and/or return the products bought on Fiorra within 3 days of the receipt of the order.
You can return/replace the product if you are not satisfied:
With the quality of the product
With the fitting of the product
Or if you receive a defective product
All items to be returned or replaced must be unused and in their original condition with all original tags and packaging intact.
SIGN UP AND LOGIN
Can I modify my delivery address?
House no., building no, street number & pin code can be modified. These changes are only possible, before order is at "Pending" stage.
What should I do if I have trouble with logging in?
Follow these instructions if you face an issue logging in:
1. Check your login details. Your username is the e-mail address you used for registration.
2. Ensure that your web browser accepts cookies.
If you have forgotten your password, reset your password using the 'Forgot your Password' link on the sign-in page.
3. In case the system is undergoing maintenance, please try logging in again after 30 minutes.
4. If you are still unable to access your account, please contact our Customer Care. We will resolve the issue at the earliest.
PAYMENTS
Is it possible to get an NEFT refund if I paid through Credit/Debit card or Netbanking?
NEFT refunds are made only for cash on delivery orders. If you paid through a credit/debit card or net banking account, refund will be processed in the same mode of payment.
What are the modes of payment for purchasing on Fiorra?
We accept the following modes of payment:
Debit/credit cards or net banking of all major banks
Cash on delivery (COD)
E- voucher
Are there any hidden costs (sales tax, octroi etc.) on items sold by Fiorra?
No, there are no extra charges other than those mentioned on the product page. Your total bill amount will be displayed at the time of payment, before you complete placing an order. You can pay through credit/debit card, net banking, E-voucher or cash on delivery. In case you opt for cash on delivery, you have to pay only the amount mentioned on the invoice (received at the time of delivery).
My transaction failed but the money was deducted from my account. What should I do?
We regret the inconvenience caused. Please visit our Contact Us page available on website with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.
Why am I being charged GST?
GST is borne by customer and is included in prices of products sold on MRP, but is charged additionally for products sold on discount.